Terms of Use
These Terms of Use ("Terms") govern your access to and use of q2one.com and the Q2 ONE platform, operated by Quantum Quasar Infoworld LLP ("Q2 ONE", "we", "us", "our"). By accessing our website, creating an account, or using any Q2 ONE product, you agree to these Terms.
1. Acceptance of terms
If you are using Q2 ONE on behalf of an organization, you confirm that you are authorized to accept these Terms on that organization's behalf, and "you" refers to that organization as well as you individually.
2. About Q2 ONE
Q2 ONE is a healthcare software platform. Q2 ONE Clinix, our practice management product for dermatology and aesthetic clinics, is live today; Q2 ONE HMS, Campus, and MR are in development, and Q2 ONE Labs is planned. Where a specific Q2 ONE product has its own additional terms (for example, subscription terms for Q2 ONE Clinix), those product-specific terms apply alongside these Terms, and in the event of a direct conflict, the product-specific terms govern for that product.
3. Eligibility
Q2 ONE is intended for business and professional use by healthcare practices, organizations, and their authorized staff. You must be at least 18 years old and legally able to enter into a binding agreement to use our services.
4. Accounts & security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend accounts we reasonably believe pose a security risk to our platform or other users.
5. Subscriptions & billing
Paid Q2 ONE products, including Q2 ONE Clinix, are offered under subscription plans described on the relevant product page at the time of purchase, including plan-specific pricing, billing cycle, and any promotional or founding-customer terms then in effect. Fees are billed in advance for the applicable billing period and, except where required by law or explicitly stated otherwise, are non-refundable. We will provide reasonable notice of any pricing changes before they take effect for existing subscriptions.
6. Acceptable use
You agree not to: use Q2 ONE for any unlawful purpose or in violation of applicable healthcare, data protection, or professional regulations; attempt to gain unauthorized access to our systems or other customers' data; interfere with or disrupt the platform's operation; or use the platform to transmit malware or unsolicited communications.
7. Your data & content
You retain ownership of the data and content you or your patients submit into a Q2 ONE product ("Customer Data"), including patient records, photos, and clinical notes. You grant us a limited license to host, process, and display Customer Data solely to provide the services to you. You are responsible for ensuring you have the necessary rights and consents — including valid patient consent — to submit Customer Data to our platform and to use features such as photo capture and storage.
8. Intellectual property
Q2 ONE, our logos, product names, and underlying software are the property of Quantum Quasar Infoworld LLP and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to our intellectual property beyond the limited right to use the platform as intended.
9. Third-party services
Our website and platform may link to or integrate with third-party services (such as payment processors or communication tools). We are not responsible for the content, policies, or practices of third-party services, and your use of them is subject to their own terms.
10. Disclaimers
Q2 ONE is provided "as is" and "as available." While we work to keep the platform reliable and secure, we do not warrant that it will be uninterrupted, error-free, or fit for every specific clinical workflow. Q2 ONE is a practice management tool and does not provide medical advice; clinical decisions remain the responsibility of the licensed professionals using the platform.
11. Limitation of liability
To the maximum extent permitted by law, Q2 ONE and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, and our total liability for any claim relating to the services will not exceed the fees you paid us in the twelve months preceding the claim.
12. Indemnification
You agree to indemnify and hold Q2 ONE harmless from any claims, damages, or expenses arising from your misuse of the platform, your violation of these Terms, or your violation of any law or third-party right, including patient consent obligations.
13. Termination
You may stop using Q2 ONE at any time; for paid subscriptions, cancellation terms follow the applicable product's subscription terms. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice where reasonably practicable.
14. Governing law
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India, without regard to conflict-of-law principles.
15. Changes to these terms
We may update these Terms from time to time. Continued use of Q2 ONE after changes take effect constitutes acceptance of the updated Terms. Material changes will be reflected by updating the effective date above.
16. Contact us
Questions about these Terms can be sent to info@q2one.com, or in writing to Quantum Quasar Infoworld LLP, Ahmedabad, Gujarat, India.